What is TowRai Select's Returns & Refunds Policy?

Returns

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All items sold on TowRai Select are covered under a 14 days easy return policy.  Depending on the applied Return policy, you may return your item to us with 14 calendar days.  Countdown starts fro the date you received the item to the post stamp date on the return parcel.

Digital downloads are exempted from return policy coverage.  You will see the symbol shown below for non-returnable items:

Conditions for a valid return:

Depending on your return reason, your returned item and its original box will have to meet the following conditions for the return to be valid

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Example: you can’t request a return due to a change of mind if the packaging is damaged, has shipping stickers taped on, or if a seal is opened

Due to regulatory or hygiene issues, certain product categories or conditions cannot be returned due to change of mind.  Please find the list below:

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Refund/Replacement options:

For valid return claims on items sold by TowRai Select you may decide between refund, replacement or store credit (please indicate on the return form, refund options may vary depending on your payment method).

Can I return an item after 14 calendar days upon receipt?

Your item may not be returned after 14 calendar days from receipt of your items.

Beyond 14 calendar days, in case the item is covered by a manufacturer’s warranty, please contact the manufacturer directly to organise the return.  You may also find the contact information of your product’s warranty centre on the warranty card

Can I return an item after 14 calendar days upon receipt?

Your item may not be returned after 14 calendar days from receipt of your items.

Beyond 14 calendar days, in case the item is covered by a manufacturer’s warranty, please contact the manufacturer directly to organise the return.  You may also find the contact information of your product’s warranty centre on the warranty card inside your package.

Will TowRai Select cover the shipment / EMS cost for returns?

If you have received an incorrect, defective, or damaged item, we are happy to refund you the shipping charge, including EMS.  Please keep your EMS invoice in case questions arise throughout the return process.

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